Last updated: 29 October 2026.
Digital products and your legal rights
Xaviar's Vendors sells downloadable supplier-information PDFs. Physical products shown in category images are illustrative and are not included or shipped by us. Ordering is currently closed.
This policy distinguishes discretionary refunds from remedies required by law. Nothing in this policy excludes, restricts or replaces rights under applicable South African consumer law, including any applicable cancellation, cooling-off or refund rights.
Cancellation before delivery
You may request cancellation before your download link or purchased digital content has been supplied. Email Sahlzrr21@gmail.com with your order number as soon as possible. A request must be assessed against the delivery status and any applicable legal rights.
After access has been supplied
Digital purchases are normally non-refundable on a discretionary basis once access to the download link or purchased content has been supplied. We do not normally grant a discretionary refund or cancellation solely because you changed your mind after receiving the supplier information, obtained the information you wanted, or no longer want it.
Supplying access does not, by itself, remove statutory rights. Missing files, inaccessible downloads, defective files, materially misdescribed products and other legally protected complaints remain eligible for assessment under applicable law.
Invalid or unreachable supplier contacts: discretionary review
If you believe a supplied contact or link is invalid or unreachable, please report it within 24 hours of receiving the PDF. Email Sahlzrr21@gmail.com with your order number, the product and contact concerned, and reasonable supporting evidence. Examples include screenshots, dated failed contact attempts or invalid-link error messages. Do not send passwords, payment-card details or unnecessary third-party personal information.
We will review the evidence and, where appropriate, offer corrected supplier information or another suitable remedy. A replacement will not be imposed where the law entitles you to choose another remedy.
Reports outside this 24-hour window, or without reasonable supporting evidence, may be declined for discretionary refunds. The 24-hour window and evidence request do not limit statutory complaint periods, remove legal rights or prevent you from reporting a legally protected problem later. We will consider the circumstances and any evidence reasonably available for such complaints.
Supplier limitations
A supplier's response, availability, stock, product quality, prices and shipping destinations are not guaranteed. A lack of response does not necessarily establish that a contact was invalid. These limitations do not excuse an inaccurate or materially misleading product description or remove remedies required by law.
Missing, inaccessible or incorrectly described files
Email Sahlzrr21@gmail.com with your order number and a description of the problem. We will assess the file promised, access supplied and circumstances, and provide the remedy required by law. Depending on the problem, this may include working access, the correct file, corrected information or a refund.
Refund decisions and processing
We will communicate our decision by email. Approved refunds will normally use the original payment method where available, subject to applicable law and payment-provider processing. We do not promise a discretionary refund in every case or impose this policy in place of mandatory legal remedies.